Subscription order terms

1. What these terms are

These Subscription Order Terms apply when your organisation buys an ADEXMA workspace online through ADEXMA's checkout. They are the agreement the Terms of use refer to when they say that paid engagements are governed by their own agreement. The Terms of use continue to apply to the platform itself; on a commercial question — price, term, renewal, cancellation, refunds — these terms prevail. If your organisation has signed a Master Services Agreement or Statement of Work with ADEXMA LLC, that agreement prevails over both. Accepting these terms at checkout forms a contract between your organisation and ADEXMA LLC, an Ohio limited liability company.

2. What you are buying

One plan is sold online today: the Standard workspace. It is priced per company workspace, not per user — everyone at your organisation who needs a seat gets one.

3. Price, and how long it holds

The platform fee is $3,750 per month, and it is fixed for twelve months from your first payment. ADEXMA may change it after that, and will give at least 60 days' written notice before the renewal on which a new price would take effect; cancelling before that renewal means the change never applies to you. Where the price published on adexma.com and the price shown to you at checkout differ, the checkout price is the price you pay.

4. Term, renewal and cancellation

• The term is one month. It begins on the day of your first payment and renews on that day each month.
• Cancelling takes effect at the end of the month you have already paid for. The workspace stays open until then, with everything in it.
• There is no notice period and no cancellation fee. Cancelling the day before a renewal is enough to stop it.
• ADEXMA may also end the subscription — with at least 30 days' notice before a renewal, or immediately if you breach the Terms of use. If ADEXMA ends it for its own convenience part-way through a paid month, that month is refunded pro rata.
• After the paid period ends the workspace closes to new work, and your data is retained and then deleted as described in the Privacy policy. Export what you need before then, or ask and ADEXMA will help you get it out.

5. Refunds

Payments are not refunded for a partial month. If you cancel three days into a month you have paid for, the workspace stays open for the rest of that month rather than being refunded pro rata. The one exception is the one in §4: if ADEXMA ends the subscription for its own convenience part-way through a paid month, that month is refunded pro rata. Nothing here affects a refund you are entitled to by law, or any right your card issuer gives you.

6. AI and hosting are billed separately, at cost

The platform fee does not include the cost of running AI models, or the hosting your workspace's data sits on. Those are passed through at cost. It is worth reading how, because it is the part of ADEXMA's pricing most easily misread.

• On your own provider accounts. If your own Anthropic, Azure, Mistral or cloud accounts are used, those providers bill you directly and ADEXMA never handles that money.
• On ADEXMA's accounts. If ADEXMA's accounts are used, usage is metered on tokens and storage and invoiced to you monthly at provider cost, with no mark-up.
• Your workspace carries a monthly AI budget — $250 on the Standard plan. When a workspace reaches its budget, AI features pause rather than quietly continuing to spend. Ask and ADEXMA will raise it.
• Metered usage is not charged to your card. The card on file pays the platform fee and nothing else; AI and hosting arrive as a separate monthly invoice.

By accepting these terms you agree to that pass-through, and to ADEXMA metering token and storage usage in your workspace in order to bill it. What is recorded, and for how long, is described in the AI transparency notice and the Privacy policy.

7. Taxes

Prices are exclusive of tax. Sales tax is calculated at checkout from the business address you give and added to each charge. You are responsible for giving an accurate business address and, where you have one, an accurate tax identification number. If your organisation is tax-exempt, tell ADEXMA before you subscribe rather than after a charge has been made.

8. Who can buy on this page

This checkout is for business customers in the United States. It is not offered to consumers, and a workspace bought here must be used for your organisation's business purposes. If you are outside the United States, or you would rather pay by invoice, ACH or wire than by card, write to clerouge@adexma.com. That route is open, it runs on the payment terms published on adexma.com, and it is how every ADEXMA client has paid until now.

9. Availability and support

ADEXMA does not offer a service-level agreement or a downtime credit scheme, and these terms do not create one. Maintenance windows and provider incidents can interrupt the platform. Support runs through the human advisor assigned to your workspace and through clerouge@adexma.com; the 30 advisor-hours a quarter in §2 are advisory time, not a support-response commitment.

10. If a payment fails

A failed payment is normally retried over the following days by your card issuer, and you will be emailed. If it has not cleared 14 days after the renewal date, ADEXMA may suspend the workspace — access closes, nothing is deleted. If it has not cleared 60 days after the renewal date, the subscription may be ended and the workspace retired, with your data handled as described in the Privacy policy.

11. Warranties, liability and your data

The platform's advisors, drafts and analyses are decision-support material and carry the qualifications in §4 of the Terms of use: they can be incomplete or wrong, they cite sources when they can and abstain when they cannot, and you remain responsible for verifying anything you rely on. ADEXMA does not warrant that the platform will be uninterrupted or error-free, and does not warrant that any particular financial result will follow from using it.

To the fullest extent permitted by law, neither party is liable for indirect, consequential or special damages, or for loss of profit, data or business. ADEXMA's total liability arising out of a paid subscription is limited to the fees you paid ADEXMA in the twelve months before the claim — which replaces, for subscribers, the one-hundred-dollar cap in §9 of the Terms of use. Nothing here limits liability that cannot be limited by law.

12. Changes and governing law

ADEXMA may change these terms. Where a change affects price or anything else material, ADEXMA will give at least 60 days' written notice before the renewal on which it would take effect, and cancelling before that renewal means it never applies to you. The version and date at the top of this page say which text is current. These terms are governed by the laws of the State of Ohio, United States, without regard to conflict-of-law rules, and courts located in Ohio have jurisdiction — without prejudice to mandatory rules of your place of establishment. Personal data is handled as described in the Privacy policy; where ADEXMA processes personal data on your behalf, a Data Processing Agreement applies and is available on request. Contact: clerouge@adexma.com.